Figure Customer Success Operations Associate reviews

You truly feel like you do not matter. This place will make you feel like a number and nothing else. They say there’s room for a career path, but there isn’t. You can be a supervisor MAYBE if you do your job well enough for a while until more people are brought in. They don’t pay enough for having to deal with the work/people you deal with on a daily basis. The PTO is really discouraged from being used and makes no sense.

The only "con" of being a Customer Success Associate; this is a VERY demanding role. You cannot get by simply clocking in and out. Figure is devoted to both it's employees and customers, but I would emphasize that they are capable of knowing who is invested in the company and who is there just to collect their pay and go home. There are innumerable benefits to putting effort in, and plenty of recognition to go around. I would not recommend this job to anyone who is not willing to put in effort, and to be an active contributor to Figure.