Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 133 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 110 reviews)); "Work/life balance is good but the people are the BEST!" ((in 46 reviews)); "They give great training and development." ((in 46 reviews)); "Great company culture and core values" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 125 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 54 reviews)); "Salary is low for the average" ((in 45 reviews)); "Dismissive upper management." ((in 33 reviews)); "Long hours and demanding clients come with the territory." ((in 26 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

3.0

Nov 30, 2025

Too much work for pay

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Great schedule and off every holiday

Cons

Too much work and favoritism

FirstService Residential Response

6mo

Thank you for your feedback. We will review your comments internally to identify any areas where we can improve. - Emily, Global Director of Talent Acquisition

5.0

Nov 14, 2025

Busy environment with great learning opportunities

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

- Supporting Team Environment - Everyday is different and fast-paced - Strong community interaction - Good place to build communication and problem solving skills - Opportunities to learn property management skills

Cons

- Can be stressful during busy periods but teaches you how to multitask during those times.

FirstService Residential Response

6mo

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We take pride in our team and believe that we employ truly awesome individuals. Take Care! - Emily, Global Director of Talent Acquisition

3.0

Oct 12, 2025

Good to stay

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

If you want work-life balance, stay.

Cons

You can face favoritism or entitled staff. Just be their favorite. But it's not as easy as it sounds though.

FirstService Residential Response

8mo

Thank you for your feedback. We will review your comments internally to identify any areas where we can improve. - Emily, Global Director of Talent Acquisition

Viewing 4 - 6 of 87 Reviews

Jobs at FirstService Residential

Administrative Assistant

Administrative Assistant

Administrative Assistant

Administrative Assistant

Administrative Assistant

North Miami Beach, FL

$25 - $25 /hr

(Employer provided)

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FirstService Residential reviews FirstService Residential Customer Service/Administrative Support reviews

FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Too much work for pay

Busy environment with great learning opportunities

Good to stay

Jobs at FirstService Residential

FirstService Residential reviews FAQs

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