Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 64 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 64 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Assistant Manager salaries at Firstsource Solutions.

How happy are Assistant Manager professionals working at Firstsource Solutions?

88% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Assistant Manager reviews

4.5

88% would recommend to a friend

(64 total reviews)

Ritesh Idnani

97% approve of CEO

71% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Senior management

4.2

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

3.5

Compensation and benefits

Assistant Manager employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

64 reviews

5.0

Apr 2, 2025

Everything you need to know about Firstsource

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Career Growth – Opportunities for internal promotions and skill development. Training Programs – Provides training in customer service, technical support, and industry-specific knowledge. Flexible Work Options – Some roles offer remote or hybrid work models. Diverse Work Environment – Multinational presence ensures exposure to global clients and teams. Employee Benefits – Offers healthcare, performance incentives, and other perks depending on location. Stable Employer – Established company with long-term client partnerships.

Cons

Lower Salaries – Pay may be lower compared to competitors or in-house roles in similar industries. Limited Career Progression – While promotions are possible, growth can be slow in certain departments. Strict Metrics & Targets – Performance is closely monitored, and employees may experience pressure to meet KPIs. Work-Life Balance – Shift-based work, including night shifts, can affect work-life balance,

Firstsource Solutions Response

Thank you for your thoughtful feedback! We’re glad to hear that you’ve found opportunities for career growth and skill development at Firstsource. We are committed to fostering a diverse work environment and providing flexible options for our employees. We continually review our rewards, recognition programs, and career growth opportunities to ensure we stay competitive and provide meaningful development paths.

5.0

Feb 10, 2025

Great place to grow

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Employee oriented, very good work environment, great place to grow, everyday is a learning experience

Cons

Nothing really however if your someone looking for growth and learning then this is really the place for you

Firstsource Solutions Response

Thank you for your feedback, we take pride in fostering an employee-oriented work environment where growth, learning, and development are key priorities. We strive to create a workplace that not only supports professional advancement but also ensures a positive and collaborative atmosphere for all employees. Every day presents a new opportunity to learn, improve, and take on challenges that contribute to personal and career growth

3.0

Jan 5, 2025

Its a good company to start with.

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Work-life balance. Good Leadership and Management team

Cons

Fewer perks and moderate salaries.

Firstsource Solutions Response

Thank you for your feedback, We're glad to hear that you value the work-life balance, as well as the leadership and management team. We believe in creating an environment that supports our employees’ well-being and fosters strong leadership to guide growth and success. While our compensation is aligned with industry standards, we continuously review and assess our benefits and reward structures to ensure that they meet the needs of our employees and keep them motivated.

Viewing 16 - 18 of 64 Reviews

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Everything you need to know about Firstsource

Great place to grow

Its a good company to start with.

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