Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

66 reviews

5.0

Jul 12, 2025

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Good company to get experience in entry level

Cons

Good company to get experience in entry level because it hires freshere

Firstsource Solutions Response

11mo

Thank you for your feedback! We’re pleased to hear that you value Firstsource as a strong platform for gaining experience, especially for freshers. Creating opportunities for early career professionals is an important focus for us.

3.0

Jul 1, 2025

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

If you are fresher or going to college it is good company

Cons

No growth opportunity and hike system is very bad

Firstsource Solutions Response

11mo

Thank you for sharing your honest feedback. We’re glad to know that you find the company suitable for freshers and students .There are Internal Job Postings (IJP) and career progression frameworks in place to support employee growth. We encourage you to discuss your career aspirations and growth concerns with your manager or HR

5.0

May 8, 2025

A Place Where Growth and Innovation Thrive

Associate

Recommend

CEO approval

Business Outlook

Pros

I've had a fantastic experience working at Firstsource Limited. The leadership team is approachable and genuinely invested in employees' personal and professional development. The work environment promotes collaboration, innovation, and mutual respect. There are ample opportunities to grow within the organization, and achievements are regularly recognized and rewarded. Work-life balance is well-maintained, and the company actively supports employee well-being. Overall, I'm proud to be part of such a forward-thinking and inclusive company.

Cons

A culture of appreciation can significantly boost morale and employee satisfaction.

Firstsource Solutions Response

1y

Thank you for your positive feedback! It’s great to hear that you value the approachable leadership, collaborative environment, and the company’s commitment to employee growth and well-being.

Viewing 13 - 15 of 66 Reviews

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