Is Firstsource Solutions a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 378 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Custimer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 378 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)

Ritesh Idnani

70% approve of CEO

63% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

378 reviews

5.0

May 18, 2026

Positive work environment and supportive management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I have been working from past 15year m to happy wd work environment n management

Cons

Nothing ..much I can speak

Firstsource Solutions Response

1mo

Thank you for sharing your wonderful experience and long journey with the organization. It’s truly inspiring to hear that you have been associated with the company for the past 15 years and continue to feel happy with the work environment and management support. Your appreciation and positive words reflect the strong relationships and supportive culture built over the years.

1.0

May 13, 2026

...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing about this company was good, micromanagement was soo extreme

Cons

Everything was bad about being employed here

1.0

May 7, 2026

Friendly environment with flexibility, but management issues persist

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexibility, friendly, paid bi every other thursday

Cons

management, favoritism, misinformation from multiple higher ups and leads, increased workload without increase in pay, low pay, incentives but depends on call case

Viewing 10 - 12 of 378 Reviews

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Customer Service Representative

Customer Service Representative

Customer Service Representative

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Firstsource Solutions

Firstsource Solutions Custimer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Positive work environment and supportive management

...

Friendly environment with flexibility, but management issues persist

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