Is Firstsource Solutions a good company to work for as a Customer Advisor?

Customer Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 178 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Advisor employees well?

Customer Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 178 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Advisor salaries at Firstsource Solutions.

How happy are Customer Advisor professionals working at Firstsource Solutions?

59% of Customer Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Advisor reviews

3.2

59% would recommend to a friend

(178 total reviews)

Ritesh Idnani

64% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

2.9

Career opportunities

Customer Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 178 company reviews on Glassdoor. This indicates that most Customer Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

178 reviews

4.0

Jun 26, 2026

Supportive work environment but high workload expectations

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good work environment Good training

Cons

High workload expectations and time-management expectations

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you find the work environment good and appreciate the training provided. It is encouraging to know that these aspects have contributed positively to your experience.

2.0

Jun 11, 2026

Thorough training

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Training given is very thorough

Cons

Too much work for basic pay, No job security

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you found the training provided to be thorough and valuable. Supporting employees through comprehensive learning and development programs remains one of our key priorities.

5.0

Feb 3, 2026

Great Company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Great staff, Good training and The Company will help you with respect and dignity to make the job more enjoyable.

Cons

No Cons great company to work for would recommend.

Firstsource Solutions Response

5mo

Thank you for such a positive review. It’s great to hear you’ve had a great experience in Derby and that the training has set you up well. We’re especially pleased you’ve felt respected and supported day to day. Our people really are what make Firstsource, and feedback like this means a lot to the teams who bring that culture to life.

Viewing 1 - 3 of 178 Reviews

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Firstsource Solutions reviews FAQs

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Firstsource Solutions Customer Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive work environment but high workload expectations

Thorough training

Great Company

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