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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service Advisor reviews

      3.2

      59% would recommend to a friend

      (151 total reviews)
      avatar

      Ritesh Idnani

      64% approve of CEO

      57% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      151 reviews
      4.0
      Jun 7, 2012

      If looking for a BPO then an awesome place to work for..

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Work atmosphere, good crowd, friendly staff and support, decent pay!! Flexible work rules :D, flexible shifts. and the training period's the best of all..very friendly and supportive seniors who are very liberal and understanding.

      Cons

      Work load on weekends..u mostly don't get weekends off

      1.0
      May 9, 2012

      It helped me to be more resilient.

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good colleagues. Airconditioned. Local staff. Experienced trainers

      Cons

      Low salary, Long wait time to get a upper management post. Continous changes in management. Vehicle facility only available at select times.

      5.0
      May 8, 2012

      I’ve enjoyed my time and learned a lot from the company.

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve enjoyed my time and learned a lot from the company. The company has an open door policy; an advisor can directly speak to the DGMO. The salary is on time and any error or taken care of. The work environment is play full.

      Cons

      If one compares the salaries they are not as per industry standards, there is a problem while applying for leaves. The rosters are not out in time and one has to contact others to know his shift timings. The yearly leaves can’t be encased, so one loses the leaves if he doesn’t utilize them. The person can’t utilize the leaves due to the employee strength. (Number of employees working at a time) however, the working environment is best for freshers.

      Viewing 148 - 150 of 151 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service Advisor reviews

      Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.