Is Firstsource Solutions a good company to work for as a Mortgage Associate?

Mortgage Associate professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Mortgage Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Mortgage Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Mortgage Associate employees well?

Mortgage Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 25 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Mortgage Associate salaries at Firstsource Solutions.

How happy are Mortgage Associate professionals working at Firstsource Solutions?

95% of Mortgage Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 44% in the past 12 months. Mortgage Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Mortgage Associate reviews

4.0

95% would recommend to a friend

(25 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

Mortgage Associate employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Mortgage Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Mortgage Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

25 reviews

4.0

Jun 29, 2026

Useful and engaging session with no major concerns

Mortgage closer

Recommend

CEO approval

Business Outlook

Pros

It was a useful and engaging session. it was a good initiative.

Cons

No major concerns or areas for improvement.

Firstsource Solutions Response

Thank you for taking the time to share your feedback and experience. We are pleased to hear that you found the session useful, engaging, and a good initiative. It is encouraging to know that the program added value to your learning experience. We remain committed to providing employees with meaningful learning opportunities and will continue to focus on conducting engaging and impactful sessions in the future.

5.0

Oct 29, 2023

us mortgage underwriter

Mortgage underwriter

Recommend

CEO approval

Business Outlook

Pros

firs i have to check all loan related documents . after that check income documents and process the file.

Cons

last one year i worked in loss mitigation process.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Thank you for your dedication and contributions during their one-year tenure in our loss mitigation process, Your diligence in thoroughly reviewing loan and income documents has been crucial to our operations. We are grateful for your commitment in maintaining accuracy and efficiency. Thank you for your valuable contributions to our team and company.

5.0

Sep 3, 2023

Good

Mortgage loan processor

Recommend

CEO approval

Business Outlook

Pros

I learnt so many things from the firstsource solutions And it helps me in career growth. Also it helps me financially in critical situation such as a covid-19 situation.

Cons

I worked for 2 years as a mortgage loan processor in prescreening process

Firstsource Solutions Response

Thank you so much for sharing your experience with us. We are glad to hear that you've had a positive experience with our company and that it has supported your career growth and financial well-being, especially during challenging times like the COVID-19 pandemic. It's always encouraging to hear feedback like this from our employees, and we appreciate your dedication and contributions to the company's success.

Viewing 1 - 3 of 25 Reviews

Jobs at Firstsource Solutions

Mortgage Customer Specialist

Quality Control Analyst II

United States

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Firstsource Solutions

Firstsource Solutions Mortgage Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Useful and engaging session with no major concerns

us mortgage underwriter

Good

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