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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service (CSR) reviews

      3.3

      58% would recommend to a friend

      (380 total reviews)
      avatar

      Ritesh Idnani

      70% approve of CEO

      61% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      380 reviews
      3.0
      Jul 3, 2019

      Customer service executive

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good incentives and challenging Job

      Cons

      Management was not that great with the process.

      avatar
      Firstsource Solutions Response
      6y
      Thanks for writing in. We take your feedback sincerely. People Centricity being one of our core values, we like to ensure we make a great place for everyone to work. We would like to delve deeper into why you felt that the management staff are not professional. Do share your contact details for us to connect and understand this better.
      5.0
      May 17, 2019

      Friendly colleagues, low salary.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed work environment. Friendly staff.

      Cons

      Long hours. Few growth opportunities.

      avatar
      Firstsource Solutions Response
      7y
      Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.
      Viewing 325 - 327 of 380 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service (CSR) reviews

      Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.