Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 97 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 183 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Managers have been sacked for inappropriate behaviour ." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,261 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Dec 11, 2025

A company that rewards performance and encourages employee involvement

Analyst

Recommend

CEO approval

Business Outlook

Pros

Firstsource has provided me with excellent management support that motivates me to perform at my best, my performance has been consistently recognized, which encourages me to keep growing in my role, the leadership team is approachable and always ready to guide us through challenges. I am proud to be a volunteer for Fun activities, helping create a lively and engaging workplace culture. Overall, Firstsource offers a supportive environment where both professional growth and employee well‑being are valued.

Cons

N/A N/A N/AN/A N/A N/A

1.0

Dec 11, 2025

Do not work for this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home PC provided

Cons

Run by idiots, lie to get you on the door, over promise and under deliver, always messes up pay

4.0

Dec 11, 2025

Consistent performer

Sales planner

Recommend

CEO approval

Business Outlook

Pros

Maintaining my overall performance consistently in scheduling Sales team

Cons

I consistently strive for excellence

Viewing 358 - 360 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative