Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 97 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 183 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Managers have been sacked for inappropriate behaviour ." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Dec 9, 2025

1 year at first source

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy hiring process and good incentives fir sales associates

Cons

Improper management and no scope to grow

Firstsource Solutions Response

6mo

Thank you for your honest feedback. We’re glad to hear you found the hiring process smooth and the incentive structure rewarding for sales associates. We encourage you to have an open conversation with your HR partner or reporting manager to share specific inputs this helps us identify areas for improvement and create clearer growth pathways for employees.

5.0

Dec 8, 2025

One year in First Source

Team executive

Recommend

CEO approval

Business Outlook

Pros

I've been with First source for a year now, and I'm happy to share my experience. The company offers great growth opportunities, a supportive team, and a healthy work-life balance. I've learned a lot and grown professionally. Flexible work arrangements Great benefits and perks Collaborative and friendly work environment Opportunities for growth and development

Cons

Limited resources in certain areas

Firstsource Solutions Response

6mo

Thank you for sharing your thoughtful feedback! We’re delighted to hear that you’ve had a positive experience over the past year and that you value the growth opportunities, flexibility, and collaborative environment at Firstsource. It’s wonderful to know that the work culture and support from your team have contributed to your professional development.

4.0

Dec 6, 2025

decent job

Collections agent

Recommend

CEO approval

Business Outlook

Pros

people are helpful and kind

Cons

job can be very stressful

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback regarding your experience as a Firstsourcer. We take pride in our company culture. Our dedicated employees are pivotal in ensuring a positive work environment, and we are happy to hear you've been able to experience it. We know that work can be challenging at times. Though we work hard in providing support structure and engagement activities to promote a balance and peace of mind as you do your best work, we encourage you to reach out to your leadership or HR team if you experience any further concerns or fatigue in your role. We're happy listen and offer assistance where needed. Thank you again for your thoughts,

Viewing 364 - 366 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Healthcare Collections Specialist

Remote

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Patient Financial Recovery Specialist

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