Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jul 21, 2019

NA

Assistant operations manager

Recommend

CEO approval

Business Outlook

Pros

Growth and Learning is quite good

Cons

Salary and compensation is less compare to other process

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer.You have been a loyal employee with us for 3+ years and we value that a lot. Our people are at the core of our values and giving them a great experience is priority for us. There are certain components that go into an individuals salary which can differ from process to process hence the difference.

5.0

Jul 16, 2019

Quality Analysis

Quality analysis

Recommend

CEO approval

Business Outlook

Pros

Transparent Management, good team work

Cons

Office politics in some ppl, but that is Abt the individuals

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer.You have been a loyal employee with us for 5+ years and we value that a lot. All The Best

3.0

Jul 12, 2019

Right company if you want to settle for long term

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible timing, Not much work pressure, and all depends on manager. P.S all this applies to Corporate/ IT

Cons

There is no SOP, u've to take ownership from development to release.

Firstsource Solutions Response

Thanks for your feedback. We are glad to know that you are happy with the working environment. With regards to implementation of project management tools, we request you to please put your ideas on firstinnovate so that the management can work on it.

Viewing 3751 - 3753 of 4,269 Reviews

Jobs at Firstsource Solutions

Solutions Architect

United States

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Systems Integration Developer

Remote

View job

Customer Service Representative

Client Service Representative

Software Developer - Production Support - II

United States

View job

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Firstsource Solutions

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NA

Quality Analysis

Right company if you want to settle for long term

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