Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 117 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 95 reviews)); "work life balance is good" ((in 93 reviews)); "Work from home , good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and support system." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Apr 13, 2016

Don't start your career here...

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Lots of free time, You can take as many breaks you want to and Nobody cares what you do, like whether you've reached the target and all nobody cares (not sure my team was like that).. So yeah very lenient.

Cons

This is a BPO, My colleagues, there were 23 in my team 20 of them were engineering graduates and Nobody could speak English including the trainer. Extremely low salary. No growth. Horrible canteen, food. Cab services..absolutely worst. Overall one F'd up place. Like one of those previous reviews states, if you're looking for a job where you can gossip, chit chat, do no work yet make some money... This is the place.

1.0

Apr 5, 2016

Look elsewhere

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you hate to work and love to gossip this is an awesome workplace! Sure you will eventually hit the limit of your salary tier level and then be ineligible for further salary increases unless you're promoted. Sure you won't learn many new skills or development many talents that could help you get a better job with a less toxic organization. But who cares about any of that when instead of working you can spend the whole day talking with the director of your department about your favorite sports teams and how much you drink on an average night? Super place for those who are always present but never there and Retired On Active Duty and brown nosers.

Cons

Company policies and procedures are archaic and obsolete, e.g. points based attendance system, unhelpful once per year performance evals, salary redlines, dozens of policy agreements which clearly show the company does not trust employees and treats them like children. Management plays favorites and grants the favorites perks, notably allowing them to violate rules that are harshly enforced on others and encouraging the favorite to inform on other employees.

4.0

Apr 4, 2016

Customer Service Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really comfortable chat center job with a strong bond to your team and supervisors. We were to handle two customer calls at once, making sure we had a good handle time along with solid metrics. Team Leads gave coachings, and made it very personable and genuine to help you succeed, rather than berating you over mistakes. Very tight community, and it was easy to get along with most people there. Overall, a comfortable job that I'll miss.

Cons

15 minute breaks twice a day, with a half hour lunch makes it impossible to get food in a timely manner off site. Surveys, while being valuable to the client Verizon, easily got you fired had you been slightly below the expectation. Point system for attendance, with 11 points (one day off was a point, half the day off was half a point, being late was a quarter point) to last 12 months of employment before they had reset. Very low pay/benefits for the workload we had been given.

Viewing 3943 - 3945 of 4,264 Reviews

Jobs at Firstsource Solutions

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Post Closing Associate