Firstsource Solutions reviews

You will be treated like absolutely dirt by people are aren't as qualified as you to do their jobs. Everyone in the call centre is there for the same reason you are; the economy is on a downturn and a call centre job was the quickest you could get. You will be monitored by OPs managers and team leaders who will literally tell you off if you take too long going to the toilet. I have received a threat because I was closing an issue on an account I dealt with the previous day and they saw this as not being "available for calls". This is the modern day workhouse. You clock in at the exact time or you'll be punished. You work non-stop throughout the day or you'll be punished. Say goodbye to evenings and weekends because you can be sure your hours will not allow you those, you'll be in customer service. I would 100% recommend you avoid employment in Firstsource. You deserve better than minimum wage for a job that will mentally exhaust you and management that will treat you terribly.

Pointless training, you will not be ready to use the systems they use. They say before you get to the floor "Ask for as much help from the team leaders and floor walkers, they are paid to help you", reality is most of them don't care and will huff and then berate you if you don't get something within a micro second. The constant barrage of sales enforcement (although throughout the training you'll be told it's a no pressure environment). Absolutely no understanding if you take time off for illness or God forbid your children are sick. No support. Everyone in this place smiles at you and tells you what you want to hear, slaps you on the back and pretends to be the bestest friends you've ever had whilst all the time looking after number 1, watch your back in this place. Seriously if you are thinking of taking up a place to work here, don't be surprised if within a week or 2 you are looking for a way out. There is a revolving door at the entrance for a very good reason. Stay away and keep your dignity intact.