Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Feb 16, 2017

Would recommend!

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

The people are amazing! Some of the managers are great too Working in dedicated value (downgrades), isn't the most difficult of jobs Can be rewarding in terms of customer satisfaction and feedback Money isn't awful Constant incentives and bonus!

Cons

Long days, i work 11 hour days, get an hour off for lunch, a 15 minute paid break, a 20 minute paid break and 10 minutes you can use whenever... does drag on a bit usually In terms of productivity, theyre quite hard on it and expect a lot off you With low level progression, the only bonus is being off the phones, the pay stays the same with progression to SME level etc, so for more incentive to stay with firstsource it would be nice to see a slight pay rise with any level of progression to make us work harder for it! Days off sick are quite serious... it seems you cannot be genuinely ill with firstsource, its treated harshly if youre off a few times in a 6 months period. also the woman on the sick line is quite patronising and this isnt what you need when youre genuinely ill. this is agreed upon by every fellow employee i speak to.

Firstsource Solutions Response

9y

Thank you for taking the time and leaving us such great feedback! We love receiving feedback from our employees as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and we strive to create an environment that allows you to do your best work and develop within the company. We recognise that Firstsource is an exciting journey and the pace of change is often very fast and we would like to thank you for all of your hard work and effort.

3.0

Feb 16, 2017

Great Learning experience

Team leader

Recommend

CEO approval

Business Outlook

Pros

Management had provided enough training in order to grow as an individual and overall as an employee. Great work atmosphere. Good ways of enhancing skills by training and providing promotions.

Cons

Pay is very less. Annual increment is very low.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. Your feedback helps us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and we wish you the best of luck in your future endeavours.

5.0

Feb 8, 2017

Senior CSA

Head - sales and marketing

Recommend

CEO approval

Business Outlook

Pros

Nice organisation with the best of trainers from across countries.Was a part of CCRT and then LTSB.This company had great culture. Fantastic leadership

Cons

Paid comparatively lesser than other BPO'S then

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We are so happy to hear you enjoyed the time spent working with our company and appreciate all of the feedback we receive. We would like to wish you all the best in your future endeavours.

Viewing 4036 - 4038 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative