Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Sep 19, 2016

Presales

Management trainee

Recommend

CEO approval

Business Outlook

Pros

The company has Good culture

Cons

No Worklife Balance in presales team

Firstsource Solutions Response

9y

Thank you for taking the time to leave your review. We are happy to hear that during your time with us you have seen our good company culture. We encourage all of our employees to constantly learn and grow. We believe that with the right support, everyone at Firstsource has the potential to become a leader in our organisation and beyond. We value and consider all feedback and we will continue to find ways to improve. We wish you the best of luck in your future.

3.0

Sep 16, 2016

Good Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great working culture. One get to gain knowledge about every single thing.

Cons

Team leaders and managers frowns sometimes on for not achieving respected targets.

Firstsource Solutions Response

9y

Thank you for taking the time to leave a review. We are glad to hear that you had a good experience while working for us. Firstsource encourages employees to constantly learn and grow and we apologise that you did not feel that you received the correct support while working with us. We are taking your feedback on board as we want to create an environment that allows our employees to do their best work. We wish you all the best in the future.

3.0

Sep 11, 2016

Firstsource

Customer sales advisor

Recommend

CEO approval

Business Outlook

Pros

Friendly environment. Laid back. Great social.

Cons

Pay issues. There is inconsistent incentive which is also hard to hit on certain campaigns.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Viewing 4072 - 4074 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative