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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,262 total reviews)
avatar

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Oct 28, 2025

Decent Job

Recommend
CEO approval
Business Outlook

Pros

Great work-life balance, can work from home if your productivity is good.

Cons

Pay increases are pretty small. Recently lost our ability to receive bonuses and our benefits were restructured that decreased our vacation time earned.

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong industry alignment: FSL serves high-growth verticals such as healthcare, BFSI and media/tech, which tend to drive demand for outsourced/digital services. Global delivery footprint & diversified clients: It has operations across numerous countries and caters to over 150 global clients which reduces geographic and client-concentration risks. firstsource.com Digital & automation push: The company is shifting from traditional call-centre back-office tasks toward analytics, AI, automation and platform-based services — a positive tre

Cons

Execution risk in transformation: Moving from legacy services to high-value digital/automation services is challenging. Success depends on winning new business, retaining clients and up-skilling employees.

Viewing 454 - 456 of 4,262 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.