Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,253 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,253 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,253 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Jun 20, 2026

Good company, but high pressure for long hours

Rcm specialist

Recommend

CEO approval

Business Outlook

Pros

Good company but no work life balance

Cons

always pressures to extend work timing

Firstsource Solutions Response

16h

Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good company to work for.

3.0

Jun 19, 2026

Sky TV provides great support from leaders

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

First source - Sky Tv Help

Cons

I happy working with first source for sky process get all support from my leader and managers

Firstsource Solutions Response

15h

Thank you for sharing your feedback. We are delighted to hear that you are happy working with Firstsource and that you have received excellent support from your leader and managers. It is encouraging to know that your experience with the Sky process has been positive. We are also pleased to know that you do not have any concerns or suggestions for improvement at this time.

5.0

Jun 19, 2026

Supportive environment with growth and balance opportunities

Business trainer

Recommend

CEO approval

Business Outlook

Pros

I have been with the organization for over five years, and my overall experience has been very positive. The company offers a supportive and collaborative work environment. With the process I have been associated with I have seen multiple growth opportunities. Company provides opportunities for learning and professional growth, and this has helped me with my skill development over time. The leadership team is approachable and promotes a culture if open communication and transparency. Additionally, the Organization values employee contributions and supports a healthy work-life balance, making it a good place for career development.

Cons

No one is perfect as everyone is different and looked differently as per individual prospect. Pros can be Cons for someone and vice versa. It depends on you. I have nothing to say here seriously.

Firstsource Solutions Response

15h

Thank you for taking the time to share your thoughtful feedback and for your continued contribution over the past five years. We are delighted to hear that your experience with Firstsource has been positive and that you value the supportive and collaborative work environment, growth opportunities, learning initiatives, approachable leadership, and culture of open communication. It is especially encouraging to know that these factors have contributed to your professional development and overall career growth. We remain committed to empowering employees through continuous learning, professional development, and a positive workplace culture.

Viewing 52 - 54 of 4,253 Reviews

Jobs at Firstsource Solutions

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate