Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews

4.0

Mar 30, 2025

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a very flexible place to work.

Cons

It isn’t a very permanent job, you can loose your job anytime

Firstsource Solutions Response

1y

Thank you for sharing your feedback. We're pleased to hear you found the flexibility at Firstsource to be a positive part of your time with us. We understand your concerns about job security. We aim to provide as much stability as possible for our colleagues while adapting to the needs of our clients and the wider business. We appreciate your contributions during your time with us and wish you every success in your future career.

3.0

Mar 28, 2025

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours for part time employees

Cons

Long hours. Very little consideration for employee concerns

Firstsource Solutions Response

1y

Thank you for taking the time to share your feedback. We're glad you valued the flexibility offered at Firstsource, particularly for part-time colleagues. We are sorry to hear about your concerns regarding working hours and the level of support you experienced. Listening to our colleagues and addressing their feedback is important to us, and we continue to work on improving communication and support across all levels of the business. We appreciate your contributions during your time with us and wish you all the best for the future.

4.0

Mar 27, 2025

Not a employee centric organization

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros in this organization until entire middle management gets change.

Cons

Higher management does a lot for employees. But, middle management's politics make the life hell, of the agents

Firstsource Solutions Response

1y

Thank you for your feedback! We appreciate your recognition of the efforts made by higher management toward employee well-being. At Firstsource, we are committed to fostering transparency, fairness, and professional growth at all levels. We continuously work towards enhancing leadership effectiveness and ensuring a supportive work environment for all employees.

Viewing 52 - 54 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Client Service Representative

DE/Customer Service Representative

Patient Financial Advocate