Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (309 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Sep 8, 2023

Good company to work for

Human resources business partner hrbp

Recommend

CEO approval

Business Outlook

Pros

Growth opportunity, good management, competitive salary, work culture

Cons

Working hours, office canteen can be much better

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are thrilled to hear about your positive experience in our organization. We understand that working hours play a significant role in work-life balance and we have scheduling practices in place. We are also excited to announce the recent upgrade of our Mumbai cafe and the overall dining area. This enhancement demonstrates our commitment to creating a more comfortable and enjoyable workspace for our employees. We believe that a pleasant dining environment not only contributes to the physical well-being of our team but also fosters a sense of community and togetherness. We look forward to seeing our employees benefit and enjoy these improvements as we continue to invest in creating a better workplace experience.

4.0

Sep 7, 2023

Nice team

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good account and has good on-shore assistance

Cons

Low Salary during my team with little binefits

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you have found value in our onshore assistance and appreciate your feedback on the quality of your account. Employee compensation is an area we take seriously, and we are committed to regularly reviewing and adjusting our salary structures to ensure they are competitive and reflective of the contributions of our team members.

1.0

Aug 28, 2023

Starts off well, goes bad fast.

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Remote job, you don't have to travel for training. They will mail you your work computer.

Cons

You will only be paid an hourly rate for training and very few projects after you are out of training. This company uses a matrix system to pay their employees, which means you will get paid for what you process. The matrix is not set up to be fair and it is next to impossible for you to make your hourly rate on the matrix. They set their expectations very high and make it impossible for you to make your hourly rate. They will not cover the difference if you are unable to make your hourly rate. You will likely end up making minimum wage after being here over a year.

Viewing 76 - 78 of 309 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Data Entry - Open Enrollment

Customer Service Representative

DE/Customer Service Representative

Customer Service Representative