Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,258 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,258 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

May 26, 2026

Health benefits are great, but lacks disability confidence

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Simply health Bonus Annual leave for part time

Cons

Not disability confident Not enough time to resolve customers issues

4.0

May 25, 2026

Appreciation for achievements, but delays in rewards

Senior csa agent

Recommend

CEO approval

Business Outlook

Pros

The company actively acknowledges and celebrates achievements like the “Best Performer” Award, showing appreciation for individual contributions.

Cons

Rewards and Recognition should be celebrated in the same month rather than two months delay, would like to see a decent increase in the Annual CTC and give our yearly bonus

5.0

May 25, 2026

Great work culture and learning, but office politics exist

Senior associate

Recommend

CEO approval

Business Outlook

Pros

I have a really good work experience overall with the process. Good employee-centric culture, dynamic learning opportunities, and strong compensation packages, receiving health and life insurance, performance bonuses, and night shift. The office host events, talent competitions, and reward parties to ensure employees unwind. Also have the opportunity to participate in meaningful CSR initiatives like healthcare, education, and environmental conservation.

Cons

As far as I have observed is office politics, favoritism among higher-up asking, hostile HR interactions, difficulties in securing relieving letters and final settlement.

Viewing 97 - 99 of 4,258 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

DE/Customer Service Representative