Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 279 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 279 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

91% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

91% would recommend to a friend

(279 total reviews)

Ritesh Idnani

94% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 279 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

279 reviews

4.0

Mar 15, 2024

Not bad

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

If you work hard you can reap the rewards.

Cons

If you don't work hard you fail.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We believe that hard work and dedication can lead to significant rewards and career advancement. At the same time, we understand that success is often a result of consistent effort and commitment. We encourage all employees to engage fully in their roles and strive for excellence, while also providing the support and resources needed to help them succeed.

5.0

Jan 24, 2024

Great

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good environment and cooperative supervisor

Cons

Cafeteria is too small and only one way cab

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find our work environment positive and that you appreciate the support of your supervisor. Creating a cooperative and encouraging atmosphere is a key priority for us, and we’re glad to know that these aspects contribute to your overall job satisfaction. We try to enhance the dining experience and provide a more comfortable space for our employees

4.0

Jan 16, 2024

Salary

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Work culture and management is good

Cons

I don't have any bad experience to share

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find our work culture and management to be positive. Creating a supportive and effective work environment is a key priority for us, and it’s encouraging to know that these aspects are resonating well with you.

Viewing 115 - 117 of 279 Reviews

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Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Customer Service Representative

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