Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (309 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

1.0

May 26, 2022

Poor pay

Team leader

Recommend

CEO approval

Business Outlook

Pros

Benefits, work from home opportunity

Cons

Low pay, overworked, under appreciated, poor middle management.

Firstsource Solutions Response

4y

Thank you for writing a review. We are glad that you are satisfied with the benefits and work from home facility provided. We’re a fast-paced customer service provider striving to meet the need of our customers so it’s intense at times. Our comprehensive pay and benefits package offers a number of incentives and reward schemes in addition to the base salary. Our leadership team and HR Partners are always on hand to support our people in any way they need. We’d really like to find a way to create a better experience for you – please reach out to your HR Partner to discuss your concerns, and hopefully, with a little extra help, we can build a long and happy career for you. All the very best.

4.0

May 25, 2022

Friendly environment

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Work environment and friendly team

Cons

Salary is a big concern

Firstsource Solutions Response

4y

Thanks for writing in. It’s great to know that you enjoyed working with your team. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. However, we take your feedback sincerely and will look into this. All the best for your future career.

3.0

May 5, 2022

It's okay but seriously underpaid

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, training has improved, fully work from home.

Cons

There is no base pay. You get paid by the piece. Piece rates are often not reflective of the work actually needing to be done. They sell it like you can make as much money as you work for but it's not possible to get the work done correctly and make even $15 dollars an hour. This wasn't as much of a problem when they also allowed you to filter for the easier claims to balance it out. Now that's not allowed but the piece rate has not been increased. Often process changes just increase your work load but raises don't really exist because you're just paid by the same piece rate as the brand new guy. Technically there's an hourly rate that's used for training. If there are system issues you pay for it by not being paid. Tons of overtime is expected and essentially required if you want to pay your bills.

Firstsource Solutions Response

3y

Thank you for writing in. We are pleased to know that you are happy with the flexibility and training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Some employees, work on a pay-matrix scale where they are paid per claim that they process. Our matrix employees typically earn above-average hourly compensation in comparison to roles that pay on a strictly hourly basis. The matrix is enhanced with higher production, quality, and meeting financial goals for each work process. We encourage you to connect with your HR partner so that your queries can be addressed quickly. We wish you a fulfilling career with Firstsource.

Viewing 121 - 123 of 309 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative