Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 281 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 281 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

92% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

92% would recommend to a friend

(281 total reviews)

Ritesh Idnani

95% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 281 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

281 reviews

4.0

Sep 27, 2022

Gud

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Work from home for more than 1 year

Cons

10 hours work time with one hour break

4.0

Sep 24, 2022

Good company to start career for fresher

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good environment, good trainers, good salary

Cons

Full night shift and over time daily

5.0

Sep 13, 2022

A

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great incentives Good people Good salary Good culture Good management

Cons

Food could have been more better in the canteen

Viewing 163 - 165 of 281 Reviews

Jobs at Firstsource Solutions

Quality Auditor

United States

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Sr. Revenue Cycle Billing Specialist

United States

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Customer Service Representative

Revenue Cycle Billing Specialist

United States

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Client Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr. CSA reviews

Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Gud

Good company to start career for fresher

A

Jobs at Firstsource Solutions

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