Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 278 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

91% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

91% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

92% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

3.0

Apr 14, 2021

Best for fresher but management is average

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

You can learn new there

Cons

You face System chrunches otherwise no issue

Firstsource Solutions Response

5y

Thanks for your review and to recommend us as an employer. Great to know that you are enjoying the learning at Firstsource, we believe that continuous learning and development enables our teams to deliver better and accomplish more. We are constantly striving to improve our technology infrastructure and we encourage you to connect with your EE SPOC or your Manager so that your concerns can be addressed quickly. Wishing you a fulfilling career with Firstsource.

5.0

Apr 13, 2021

Great

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Clear communication between higher management and employee

Cons

There are no work related cons currently

Firstsource Solutions Response

5y

Many thanks for your review and it is encouraging that you recommend us as an employer. We're delighted to know about your positive working experience at Firstsource. Our leaders practice an open-door policy to ensure all information is shared and feedback is heard across the organisation. We strongly believe that when you feel your best, you do your best and are committed to providing a positive work culture to our employees. Wishing you a fulfilling career with Firstsource.

5.0

Apr 12, 2021

Hi

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Not much all good.. too much money to make incase a good talker.

Cons

Not much either... all went well from thr beginning to the end..

Firstsource Solutions Response

5y

Thank you for sharing your positive experience and it's great to know how contented and trusted you felt at work. Providing an enriching employee experience to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you the best in your future endeavours.

Viewing 211 - 213 of 278 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Customer Service Representative