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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,260 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Mar 25, 2026

      Great Place to Build Domain Knowledge in RCM

      Senior revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Firstsource as a Senior Revenue Cycle Billing Specialist has been a positive experience. The company offers good exposure to end-to-end revenue cycle processes, helping build strong domain knowledge. The team is supportive and cooperative, making it easier to manage workload and meet targets. Well-defined processes and a strong focus on quality and compliance support professional growth and long-term career development.

      Cons

      While the overall experience is positive, there is still some scope for faster career progression and enhanced compensation

      5.0
      Mar 25, 2026

      Great Place to Grow with Supportive Leadership and Strong Team Culture

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive and approachable leadership, positive work environment, and strong team collaboration. The organization provides good learning opportunities, recognizes employee efforts, and encourages career growth. Work culture is engaging and motivating.

      Cons

      At times, work pressure can be high depending on business requirements. Certain processes and communication flows can be further streamlined for better efficiency.

      5.0
      Mar 25, 2026

      Very good

      Senior csa agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      First source Solutions Limited is a global outsourcing company known for its diverse service offerings, including customer support, finance, healthcare, and IT services, which help businesses reduce costs and improve efficiency. The company boasts a skilled workforce, leverages advanced technologies like AI and RPA, and has a strong focus on quality and client satisfaction. With its global presence, scalability, and commitment to social responsibility, First source has earned industry recognition and built long-term client relationships.

      Cons

      While Firstsource Solutions Limited has several strengths, it faces challenges such as dependence on outsourcing trends, higher employee turnover, and potential issues with maintaining consistent service quality. Clients may also experience limited control over outsourced operations, and language or cultural barriers could impact communication. Additionally, scalability can be constrained in specialized industries, and concerns about data security and privacy may arise. Lastly, the competitive nature of the outsourcing industry requires constant innovation to stay ahead.

      Viewing 217 - 219 of 4,260 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.