Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Mar 18, 2026

Good learning experience with scope for improvement

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment and good learning opportunities for freshers. Work culture is decent and helps build communication and customer handling skills.

Cons

Salary growth is limited ..

Firstsource Solutions Response

3mo

Thank you for your valuable feedback. We’re glad to hear that you appreciate the supportive team environment, learning opportunities for freshers, and the work culture that helps build strong communication and customer handling skills. Regarding salary growth, compensation and increments are structured based on performance, role scope, and market benchmarks, and are reviewed as part of the defined appraisal cycle. Strengthening career progression and development initiatives remains an ongoing focus area for us.

5.0

Mar 18, 2026

Glassdoor

Csa

Recommend

CEO approval

Business Outlook

Pros

1: As a fresher getting a lot to learn 2: Good support from the management, 3: Gaining experience

Cons

Nothing that i have faced yet, Everything is good

Firstsource Solutions Response

3mo

Thank you for your positive feedback. We’re glad to hear that as a fresher you are gaining valuable learning opportunities, receiving good support from management, and building meaningful experience. It’s especially encouraging to know that you have not faced any concerns and that your experience has been positive so far. We appreciate your kind words about the management team.

4.0

Mar 14, 2026

Good pay in Trichy location

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good pay in Trichy location

Cons

Average salary try but company helps to learn more

Firstsource Solutions Response

3mo

Thank you for your feedback. We’re glad to know that you find the compensation competitive for the Trichy location and appreciate the learning opportunities provided by the company. Compensation structures are aligned with role requirements, location benchmarks, and individual experience, and are reviewed periodically.

Viewing 232 - 234 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative