Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Feb 10, 2026

Good career progression for process lead

Process lead

Recommend

CEO approval

Business Outlook

Pros

Supportive team culture and leadership Opportunities for consistency skill growth Clear process guidelines help efficiency

Cons

Compensation structure needs better clarity Limited salary growth for leads Workload spikes during peak periods and Saturday working. More recognition for high performance process lead

Firstsource Solutions Response

4mo

Thank you for your detailed feedback. We truly appreciate you recognizing the supportive team culture, leadership guidance, opportunities for consistent skill development, and the clarity of our process guidelines. Compensation structure is aligned with individual performance and organizational benchmarks. Salary reviews for leads are conducted as per the defined review cycle. Workload spikes during peak periods, including occasional Saturday working are driven by business requirements and we make every effort to manage resources effectively during such times. We also have structured reward and recognition programs in place to acknowledge high-performing Process Leads.

4.0

Feb 10, 2026

okay for fresher

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Ideal for Freshers: Many employees highlight it as one of the best places to start a BPO career due to structured initial training and an easy interview process. Work Culture: Often described as professional yet friendly, with approachable team leaders and a collaborative atmosphere in several locations.

Cons

Low Compensation: One of the most consistent complaints is that base salaries are lower than industry standards, with small or infrequent annual hikes.

Firstsource Solutions Response

4mo

Thank you for your detailed feedback. We’re pleased to know that our structured training programs and accessible hiring process make us a strong starting point for freshers building their careers in the BPO industry. It’s also encouraging to hear positive remarks about the professional yet friendly work culture and supportive leadership across locations. Salary structures are designed in alignment with industry benchmarks and are closely linked to individual performance outcomes. Annual revisions and growth opportunities are reviewed as part of the defined appraisal cycle. We also ensure that rotational shift patterns and transport availability are clearly communicated and discussed during the onboarding process so that candidates can make informed decisions before joining

4.0

Feb 10, 2026

A good organization for freshers

Process associate

Recommend

CEO approval

Business Outlook

Pros

Good team collaboration and positive attitudes of managers

Cons

Inflexible workflows and poor communication

Firstsource Solutions Response

4mo

Thank you for your feedback. We’re glad to hear that you’ve experienced good team collaboration and positive support from managers. We encourage you to please share your specific concerns with the HR team so they can be reviewed and addressed appropriately.

Viewing 268 - 270 of 4,262 Reviews

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