Is Firstsource Solutions a good company to work for as a Senior Analyst?

Senior Analyst professionals working at Firstsource Solutions have rated their employer with 4.7 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Analyst employees well?

Senior Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 72 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Analyst salaries at Firstsource Solutions.

How happy are Senior Analyst professionals working at Firstsource Solutions?

99% of Senior Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Senior Analyst professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Analyst reviews

4.7

99% would recommend to a friend

(72 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.6

Career opportunities

4.5

Work/Life balance

4.5

Senior management

4.4

Compensation and benefits

Senior Analyst employees have rated Firstsource Solutions with 4.7 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Senior Analyst professionals have an excellent working experience there. Firstsource Solutions is rated 22% above average by Senior Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

72 reviews

5.0

Mar 25, 2026

Great Place to Grow and Learn

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive team, good work culture and excellent learning opportunities.

Cons

Challenging tasks that push to grow professionally,

5.0

Mar 25, 2026

Property Review

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

One of the things I admire most about my company is its commitment to innovation. I really appreciate how our company prioritizes employee's growth.

Cons

While the company offered great learning opportunities, the workload could be intense during peak seasons. It taught me valuable time management skills, but I think a better resource allocation could help employees maintain work-life balance."

3.0

Jan 20, 2026

Nice place to work

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work for freshers

Cons

Market correction for old employ

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to know you consider Firstsource a great place for freshers to begin their careers. We understand your concern regarding market correction for long-tenured employees, and your feedback has been noted for review by the relevant teams. We truly value the experience and contributions of our long-term employees and remain committed to ensuring fair and competitive compensation practices.

Viewing 13 - 15 of 72 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Systems Integration Developer

Remote

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Sr. Provider Enrollment Specialist

United States

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Firstsource Solutions Senior Analyst reviews

Ratings by category

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Great Place to Grow and Learn

Property Review

Nice place to work

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