Question 1

Is Firstsource Solutions a good company to work for as a Senior Client Support Executive?

Accepted Answer

Senior Client Support Executive professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 327 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Client Support Executive Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Client Support Executive interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Senior Client Support Executive employees well?

Accepted Answer

Senior Client Support Executive professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 327 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Senior Client Support Executive salaries at Firstsource Solutions.

Question 3

How happy are Senior Client Support Executive professionals working at Firstsource Solutions?

Accepted Answer

46% of Senior Client Support Executive employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Senior Client Support Executive professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (80), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (56)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad  managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Friendly environment with flexibility, but management issues persist

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