Is Firstsource Solutions a good company to work for as a Senior Customer Associate?

Senior Customer Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Associate employees well?

Senior Customer Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 80 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Associate salaries at Firstsource Solutions.

How happy are Senior Customer Associate professionals working at Firstsource Solutions?

88% of Senior Customer Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Senior Customer Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (145) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Senior Customer Associate reviews

4.2

88% would recommend to a friend

(80 total reviews)

Ritesh Idnani

96% approve of CEO

91% positive business outlook

Ratings by category

4.2

Senior management

4.2

Career opportunities

4.1

Culture & values

4.1

Diversity & inclusion

3.8

Compensation and benefits

3.7

Work/Life balance

Senior Customer Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Senior Customer Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

5.0

May 22, 2025

My experience in Firstsource Solutions Limited

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Management here is good and very supportive towards employees. Great work environment. No work stress. We have lot of career opportunities here.

Cons

Should provide two-way cab facility.

Firstsource Solutions Response

Thank you for sharing your feedback! We’re happy to know you appreciate the supportive management, positive work environment, and the career opportunities available. It's great to hear that you're experiencing a healthy work-life balance with no stress. Regarding your suggestion on the two-way cab facility — we understand how this could further enhance your daily experience. While current transportation services are aligned with operational needs,

5.0

Feb 18, 2025

5

Senior customer associate

Recommend

CEO approval

Business Outlook

Pros

Comprehensive pricing logic Flexible business rules

Cons

No negative feedback of this organization.

Firstsource Solutions Response

Thank you for your positive feedback! We're glad to hear that you appreciate our comprehensive pricing logic and flexible business rules. We also appreciate your advice to encourage open communication. Transparency and collaboration are key to a thriving workplace, and we are continuously working on fostering an environment where everyone feels heard and valued.

4.0

Feb 15, 2025

Great place

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great place to work in

Cons

Low pay scale in general

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you find Firstsource a great place to work. While our compensation follows company standards, we continuously evaluate market trends to ensure competitive salaries and benefits. Your input is valuable, and we appreciate your dedication to the organization.

Viewing 22 - 24 of 80 Reviews

Jobs at Firstsource Solutions

Healthcare Collections Specialist

United States

View job

Client Service Representative

Clinical Denials Specialist

Sr. Revenue Cycle Billing Specialist

United States

View job

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Senior Customer Associate reviews

Firstsource Solutions

Firstsource Solutions Senior Customer Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

My experience in Firstsource Solutions Limited

5

Great place

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs