Is Firstsource Solutions a good company to work for as a Senior Customer Service Representative?

Senior Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Representative employees well?

Senior Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 48 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Customer Service Representative reviews

3.9

83% would recommend to a friend

(48 total reviews)

Ritesh Idnani

97% approve of CEO

81% positive business outlook

Ratings by category

4.0

Career opportunities

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

Senior Customer Service Representative employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Senior Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

48 reviews

5.0

Aug 12, 2019

Nice one

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly environment And good shifts.

Cons

Unable to grow because of management

Firstsource Solutions Response

Thanks for writing in. It is unfortunate that you feel the management is biased because we do promote a culture of growth within. 70% of our leaders are home grown and we do have a very detailed process of outlining career paths for our employees. We are keen to understand who you feel this way. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with your concerns.

1.0

Feb 5, 2018

Joined on 29th Jan and was terminated on 5thfeb... As I didn't clear my pre-process assessment..... Fair enough...

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coffee machine was good..... Only satisfying thing of all the things.

Cons

Out of 18 trainees only three gave assessment and got rejected.... Seems like 15 were pre approved........ Doesn't make any sense.... None of them gave assessment why?

5.0

Nov 24, 2017

excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

very good job there is no boundation

Cons

personal leave issues

Viewing 40 - 42 of 48 Reviews

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Firstsource Solutions

Firstsource Solutions Senior Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice one

Joined on 29th Jan and was terminated on 5thfeb... As I didn't clear my pre-process assessment..... Fair enough...

excellent

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