Is Firstsource Solutions a good company to work for as a Senior Customer Service Representative?

Senior Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Representative employees well?

Senior Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 48 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Senior Customer Service Representative reviews

3.9

83% would recommend to a friend

(48 total reviews)

Ritesh Idnani

97% approve of CEO

81% positive business outlook

Ratings by category

4.0

Career opportunities

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

Senior Customer Service Representative employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Senior Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

48 reviews

5.0

Jan 19, 2026

Great Place to Work With Strong Growth Opportunities

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership and collaborative work environment. Opportunities to learn and grow continuously. Good work-life balance with flexible culture. Friendly colleagues who are always willing to help. Stable company with long‑term career prospects.

Cons

Some processes can be slow to change. Workload can increase during peak times. Cross-team communication can be improved.

Firstsource Solutions Response

5mo

Thank you for sharing your detailed and thoughtful feedback. We’re pleased to know you appreciate the supportive leadership, collaborative environment, and continuous learning opportunities at Firstsource. It’s great to hear that you value the flexibility, teamwork, and long-term career stability we strive to provide. While increased workload at certain times is a business requirement, we continuously work to streamline operations and ensure balanced support for our teams.

5.0

Jul 25, 2025

About my company

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job security is a top notch factor. Incentives & salary are pretty impressive . Internal job postings are good for career growth

Cons

Doesn't have any real concerns

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! It’s great to know that you value the strong job security, competitive incentives, and salary structure, along with the opportunities provided through internal job postings for career growth. We appreciate your positive review and are glad to hear there are no major concerns from your end.

4.0

Jul 24, 2025

Good company for freshers who wants to work in customer support

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Office infrastructure, neatness, clean and good office Decorum.

Cons

no two way cab facility or free food from canteen

Firstsource Solutions Response

11mo

Thank you for sharing your feedback. It’s great to hear that you appreciate the office infrastructure, cleanliness, and overall decorum, as these are key aspects of creating a positive work environment. Your concern about the lack of a two-way cab facility or free food from the canteen, these are managed as per business requirements. We encourage you to have an open conversation with your HR or manager to discuss your concerns further.

Viewing 7 - 9 of 48 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Senior Customer Service Representative reviews

Firstsource Solutions

Firstsource Solutions Senior Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Place to Work With Strong Growth Opportunities

About my company

Good company for freshers who wants to work in customer support

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions