Is Firstsource Solutions a good company to work for as a Senior Customer Service?

Senior Customer Service professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 50 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service employees well?

Senior Customer Service professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 50 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service salaries at Firstsource Solutions.

How happy are Senior Customer Service professionals working at Firstsource Solutions?

83% of Senior Customer Service employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Senior Customer Service professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.6 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Customer Service reviews

Item: Firstsource Solutions
Rating: 4
Author: Former employee - Senior Customer Services

3.9

83% would recommend to a friend

(50 total reviews)

Ritesh Idnani

97% approve of CEO

81% positive business outlook

Ratings by category

4.0

Career opportunities

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

Senior Customer Service employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 50 company reviews on Glassdoor. This indicates that most Senior Customer Service professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

50 reviews

5.0

Apr 3, 2014

Excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good incentives structure, oppertinuties for growth

Cons

I've don't have any issues with the management as didn't have any hard time with the manegement.

4.0

Jan 22, 2013

Simple but Good Place to Work...

Senior customer services

Recommend

CEO approval

Business Outlook

Pros

People, Senior Management & Environment are the best part in First Source

Cons

Salaries & Benefits are low.

Viewing 49 - 50 of 50 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions

Firstsource Solutions Senior Customer Service reviews

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Excellent

Simple but Good Place to Work...

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