Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

How happy are Senior Customer Service Associate professionals working at Firstsource Solutions?

98% of Senior Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Senior Customer Service Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

4.4

98% would recommend to a friend

(58 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.3

Senior management

4.2

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.0

Work/Life balance

3.8

Compensation and benefits

Senior Customer Services Associate employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Senior Customer Services Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Services Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

58 reviews

5.0

May 27, 2026

Supportive culture with challenging peak workloads

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Supportive work culture, good learning opportunities, friendly colleagues, and a great platform for career growth.

Cons

Work environment is positive, but workload during peak times can sometimes be challenging.

5.0

May 25, 2026

Need more activities in company

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good & clean environment Good managements

Cons

Rotational shift and rotational Offs Bad transports facility and no fuel allowance No extra-curricular activities

5.0

Jan 28, 2026

Great Learning Experience with Supportive Team

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good platform for early-career growth

Cons

Fast-paced environment may be challenging initially

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to know you see Firstsource as a good platform for early-career growth. We understand that our fast-paced environment can feel challenging at first, but it also provides valuable opportunities for learning and skill development. We appreciate your positive outlook and look forward to your continued growth and success with us.

Viewing 4 - 6 of 58 Reviews

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Firstsource Solutions reviews Firstsource Solutions Senior Customer Services Associate reviews

Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

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Supportive culture with challenging peak workloads

Need more activities in company

Great Learning Experience with Supportive Team

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