Is Firstsource Solutions a good company to work for as a Sr Customer Service Associate?

Sr Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr Customer Service Associate employees well?

Sr Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 62 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Sr Customer Service Associate salaries at Firstsource Solutions.

How happy are Sr Customer Service Associate professionals working at Firstsource Solutions?

98% of Sr Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Sr Customer Service Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Sr Customer Service Associate reviews

4.4

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.3

Senior management

4.2

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.0

Work/Life balance

3.9

Compensation and benefits

Sr Customer Service Associate employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Sr Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

62 reviews

3.0

Jul 15, 2025

My experience at firstsource

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very good place to start our career. I can see very good work culture in firstsource. No work pressure. Manager and our TL is very supportive.

Cons

Not providing 2 way cab

Firstsource Solutions Response

11mo

Thank you for your feedback! It’s great to hear that you find Firstsource a very good place to start a career, with a positive work culture, no work pressure, and supportive managers and TLs. These are strong factors that make a workplace enjoyable and growth-oriented. Two-way cab facility, as you mentioned, this is aligned with company policy and business requirements,

4.0

Feb 15, 2025

Great place

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great place to work in

Cons

Low pay scale in general

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you find Firstsource a great place to work. While our compensation follows company standards, we continuously evaluate market trends to ensure competitive salaries and benefits. Your input is valuable, and we appreciate your dedication to the organization.

5.0

Nov 20, 2024

Firstsource solution review

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

Morning shift, good pay, working system.

Cons

Sometimes shift change every one month

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear you appreciate the morning shifts, good pay, and efficient working systems. These aspects are central to creating a supportive and rewarding work environment, these changes are based on business requirements and are scheduled to ensure transparency and smooth operations.

Viewing 13 - 15 of 62 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

United States

View job

Patient Financial Recovery Specialist

Remote

View job

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr Customer Service Associate reviews

Firstsource Solutions

Firstsource Solutions Sr Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

My experience at firstsource

Great place

Firstsource solution review

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions