Is Firstsource Solutions a good company to work for as a Sr Customer Service Associate?

Sr Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 63 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr Customer Service Associate employees well?

Sr Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 63 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Sr Customer Service Associate salaries at Firstsource Solutions.

How happy are Sr Customer Service Associate professionals working at Firstsource Solutions?

98% of Sr Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Sr Customer Service Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Sr Customer Service Associate reviews

4.4

98% would recommend to a friend

(63 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.3

Senior management

4.2

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.0

Work/Life balance

3.9

Compensation and benefits

Sr Customer Service Associate employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Sr Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

63 reviews

4.0

Jun 26, 2024

Great start

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

I joined as a fresher with 17.700 salary but soon I was a got appreciation and it was of 22.200 because I was accredited SE grade by them which was around 8 months later and you can earn with incentives additional 20/25k in hand each fiscal but solely depends on your performance

Cons

I would say that sac off bonanza are a game changer and that you should consider it coz if you're an performer plus did sac offs then upto 55k in hand for each month you can earn

4.0

Jun 17, 2024

Customer service

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Staff and Manager. You will get extra bonus or increment from client side depending on the project you get.

Cons

They could have improved the cafeteria.

3.0

Jun 3, 2024

Job role

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good variable pay Better Environment

Cons

Less basic salary Work load (sometimes)

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate your feedback on our variable pay structure and work environment. We understand that while the variable pay can be an attractive benefit, it can also be challenging if the basic salary does not meet your expectations. We are continuously reviewing our compensation packages to ensure they align with industry standards and support our employees effectively. Our goal is to provide a supportive and balanced work environment while maintaining the high standards our employees and clients expect.

Viewing 19 - 21 of 63 Reviews

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Firstsource Solutions Sr Customer Service Associate reviews

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