Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Aug 21, 2020

Stable employment

Fiber customer support analyst

Recommend

CEO approval

Business Outlook

Pros

We got paid on time

Cons

Systems are slow, processes out of date and not documented, poor training

Frontier Response

5y

Thank you for your review. We'd like to learn more about your experience. Please contact us at FrontierCareersFeedback@ftr.com to share more details. Thank you.

2.0

Aug 1, 2020

Unrealistic Quotas

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Salary, benefits, variable income, office life

Cons

Currently in Chapter 11 bankruptcy. Frontier has neglected their infrastructure for years and is no longer able to compete in 80% of their markets. Good luck making quota selling DSL and copper solutions. Pressure is high to make quota and if you don’t you will be placed on an automatic PIP. Competition is fierce internally for sales. Overall management is poor.

Frontier Response

5y

Thank you for sharing. We are still fully operational and excited to bring on new talent to Frontier. If you would like to share more about your experience, we encourage you to contact us at FrontierCareersFeedback@ftr.com.

2.0

Jul 29, 2020

Not all regions are created equal

Territory account executive

Recommend

CEO approval

Business Outlook

Pros

Base pay is very competitive. Working for the ILEC (phone company)

Cons

Quotas for my role (in my territory) are unrealistic. FiOS isnt built to most business areas and there isnt a plan to either. The goal is to sell out of the Ethernet playbook. This is great, but in this position, I am relegated to businesses under 100 employees, no government, no large medical and no multi-site chain establishments. This leaves all the mom and pop businesses that dont have a budget for a $290/mo 20M ethernet circuit. So, you hope FiOS is available, but as mentioned, it isnt. Middle management is stuck on too many conference calls and not able to be the resource we need them to be. Not all regions have the same resources, reporting and training as others.

Frontier Response

5y

Thank you for your review. We note and appreciate your feedback. Rest assured that we're continually striving to improve for our employees and customers. If you'd like to share additional feedback, please contact us at FrontierCareersFeedback@ftr.com. Thank you.

Viewing 337 - 339 of 832 Reviews

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