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Frontline Call Center

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Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)
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Jill Blankenship

86% approve of CEO

76% positive business outlook

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews
1.0
Mar 6, 2019

Going downhill fast

Recommend
CEO approval
Business Outlook

Pros

Remote job and a great place to be at first

Cons

When I first started working there, there was a nice feel to the company. People seemed to care about you as a person and you could always ask for help. It wasn't perfect or anything but it was a great place to be. Not too long ago some things got changed up and our jobs suffered because of it. We used to feel like a team and everyone would be helping on calls and in our chat rooms. I hope they turn things around soon. I was relieved to go because you could see it going down hill very fast. I was surprised that some of the accounts that we are trained to take calls for are still with the company since most of their calls weren't getting answered like they used to.

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Frontline Call Center Response
7y
Thank you for posting your review. We are a call center and change happens, sometimes this can be several changes at once. While we do our best to use the proper change management techniques, it may have a temporary impact on those already trained while new support agents are being added to the team. We are sorry if this was your experience and will take this feed back into consideration. We are always working hard to improve our agent management and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.
1.0
Feb 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home. That's literally it.

Cons

They suck to work for. Little pay to learn over 50 different client's policies and procedures. You get paid close to minimum wage to learn over FIFTY accounts. Some of them are extremely in depth and complicated and a LOT to learn. And you get paid pennies for it. The training sucks. You watch a few videos and then get thrown on live calls with no nesting no training other than watching the video, nothing at all. They huffed and puffed when I asked for a review after watching the videos because I did not understand the 18 hours of videos quite well enough. They require way too much for way too little. Half the time, if you have a question while on the phone after training, no one will answer your questions. Yet you are dinged for having too much silence on your end of the line. You could wait forever and get no response from anyone. It's extremely frustrating. They jerk you around with scheduling. When I first started they gave me a great schedule but due to needs of the company they changed it to a completely crappy one. And said it's pretty much tough luck because it's necessary. The higher ups have an attitude with pretty much everyone. Wouldn't recommend this job to anyone. Work at home jobs that ROCK exist so keep on looking cuz this ain't it.

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Frontline Call Center Response
7y
Thank you for posting your review. We are a performance based company and endeavor to always set clear expectations around both the wage and job expectations at the time of employment. All our managers and supervisors are employees who started as agents. We are sorry you had a bad experience and will take this feed back into consideration. We are always working hard to improve our training and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.
1.0
Nov 15, 2018
Recommend
CEO approval
Business Outlook

Pros

None. They will under train you and over work you for little pay.

Cons

They will give you a lot of responsibilities but nothing more in pay. The pay is horrible you start at 9.00 and have to deal with perverts and whinny law students all day. The training is horrible, you watch a short video made by one of the reps about what to do and then you are thrown on the call just like that and the senior agents hate when you ask to many questions.

Viewing 79 - 81 of 86 Reviews

Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.