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      Frontline Call Center

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      Frontline Call Center reviews

      4.2

      79% would recommend to a friend

      (86 total reviews)
      avatar

      Jill Blankenship

      86% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      86 reviews
      5.0
      Oct 12, 2018

      Best job I have had.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get to work from home, they worked with my availability for scheduling, and it is a great team. The pay is also better than most of the jobs I have worked.

      Cons

      I think the biggest downside of working from home is not getting to meet coworkers in person, and some of the interaction and communication that is normal to other jobs is lost.

      5.0
      Oct 11, 2018

      Grateful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the first time in my life, I found a company that treats me like a person and not a number. It is a performance based company which I respect, not to mention the opportunity to work from home is big plus. When I started, I quickly became part of a team and it really felt like that. I made a promise to myself that I would make the most of that opportunity and that I would move up in the company. Almost 4 years later I have been able to do just that thanks to managers who noticed my performance, and gave me more opportunities and challenges.

      Cons

      Sometimes being cooped up in the house in front of a computer all day can take its toll. It is important to "unplug" and get outdoors and exercise regularly to stay healthy mentally and physically.

      3.0
      Apr 25, 2018

      Nice people but poor management and employee motivation

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home. Scripts and procedures are easy to learn.

      Cons

      They do not know how to motivate people into doing better work. They focus primarily on the negatives instead of the positives. They have a very limited crew on the weekends and it's difficult to get a weekend off. Insurance costs are outrageous and there is no overtime.

      Viewing 82 - 84 of 86 Reviews
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      ReviewsFrontline Call Center reviews

      Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.