Frontline Education reviews

3.8

65% would recommend to a friend

(394 total reviews)
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Matt Strazza

76% approve of CEO

64% positive business outlook

Frontline Education has an employee rating of 3.8 out of 5 stars, based on 394 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontline Education employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

394 reviews
1.0
Sep 12, 2018

Company Has Lost It's Way

Recommend
CEO approval
Business Outlook

Pros

Decent benefits package and office space

Cons

Since the fall of 2016 this company has completely lost it's way. Most of the blame can be laid at the feet of our Senior Exec's, many of whom do not have the appropriate experience to even be in those roles. As others have noted, it's the good ole boy network. And in cases where that is not in play, it's the lack of experience in the Education market that renders these "leaders" inadequate. As most of us see it, the primary problem is that we are owned by a Venture Capital organization that does not have the long-term interests of our customers...nor their employees...as their top priority. This short-sightedness tricles down to the Senior Execs, who only care about 1 thing; their personal equity shares. This is why so many HIGH quality employees have left recently, or are looking to leave. This once great company has lost it's vision and lost it's way. It's all smoke and mirrors these days in hopes of increasing the company value (even though we have missed our targets for 6 straight quarters now), so it can be sold and the execs can cash out their equity shares. As for all of the recent 5-Star reviews on this site; FAKE NEWS!! They are either written by HR or by someone who was asked to do so by HR. Trust me...I can see it a mile away based on the grammar and style. Ridiculous! Oh...and speaking of ridiculous...be warned if you decide to come here. They make you sign a Non-Compete clause but do not tell you that until AFTER you have started.

2.0
Sep 22, 2021

Has lost its vision

Recommend
CEO approval
Business Outlook

Pros

The best thing about working at Frontline was the people on my team. Mid-management in all areas does a tremendous job of servant leadership and helped everyone on my team feel truly valued and appreciated.

Cons

Complete lack of honesty from the executive level of leadership. Quite clearly, Frontline has determined that offshoring positions throughout the organization is the path of the future. Instead of being honest about what their new strategy is, they hide behind excuses while refusing to backfill badly needed positions. This may be a short term trick to boost the valuation but ultimately Frontline’s key solutions are increasingly vulnerable to market competition while no longer able to boast of deeply knowledge support reps. Invest in the people who cared so much about the solutions and your customers that they became product experts to do so. Contractors will never provide that same level of servant leadership and commitment to clients. The more Frontline relies on them, the more they place their entire future on a crumbling house of cards. There is also no unity among the different organizations within the company. This leads to incredibly poor decision making that affects Frontline’s future and key external stakeholders. Please don’t be blind to the increasingly negative impression your clients (and especially your most important ones) have of the organization with each passing school year.

1.0
Aug 21, 2020
Recommend
CEO approval
Business Outlook

Pros

They make you feel good when acquired, but...

Cons

Everything they say from day one of acquiring a company is a bold face lie just to keep people happy and from jumping ship. They literally have done the exact opposite of everything they said. -They claimed no one has ever lost their job from being acquired, but they will turn around and do a mass layoff 6 months later -They say they will find a place for everyone in the organization, but a year in and most people still have no job titles and after they layoff (fire) people, they just pass those job responsibilities on to other people instead of hiring new people. -When people leave voluntarily, they try to guilt you into staying by saying "They have great things and pay in the works for you coming soon" but never follow through. -There are SOOO many levels of management, and those people leave all the time because they see the crap show the company is. -They have acquired so many new companies in the past few years they have no idea what to do with, it's no wonder they have the turnover and issues they do.

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Frontline Education Response
5y
Thank you for sharing your comments. I am new to the organization and would very much like to understand how we can make Frontline a great place to work. If you are open to sharing additional thoughts, I can be reached at jdickinson@frontlineed.com. Thank you again for your feedback.
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