Company continues to grow rapidly and is outgrowing their ability to support the accounts they are acquiring. Business units are merging under poor and directionless leadership. Account directors are client "yes" women, do not hesitate to demoralize their team members, allow the clients to take advantage of their content development teams at every opportunity, disregard advice of experts in the field (team members with many, many years of experience) and prefer client internal team member recommendations of people who know nothing about what they are talking about. Account directors are quick to sacrifice their GP team members, throw them under the bus, lay them off, etc., for no reason other than to make an attempt to resolve a clients perceived lack of satisfaction. Rather than find mutually acceptable compromises, hold the client to the agreed upon processes and contractual committments, they can do whatever want and whenever they want. The financial/bank client accounts, although very large and profitable, are led by incredibly poor account directors who were recycled after failing or creating large messes on other accounts. They are great with customer (dis)service but poor leaders of people and teams. Very demoralizing.
Work/life balance on the financial accounts is absolutely poor, thanks to the account directors and their committment to allowing the client to run rampant. Team members often find themselves working 60-80 work weeks to accomodate unreasonable requests, changes, etc., from the client. Account directors continue to enable this client behavior. Working long hours to see a project through here and there is one thing. Making it a routine because of poor director leadership and terrible clients is another. Folks are burnt out, demoralized, and are trying desperately to escape this crazy place. If you step away to grab a coffee or go to the bathroom and miss a call from one of the account directors, she will freak out and start calling friends, coworkers, spouses, family members, emailing personal accounts, etc., to try and find you. I am not talking about somebody that routinely takes long breaks, we don't have those here. Literally a single missed call will lead to husbands and wives getting calls wondering where you are. crazy.
Employee engagement and climate/satisfaction surveys are incredibly biased in favor of the company. There is nearly no way for the results to reflect poorly on the company. It is a joke and not at all a represenation of true employee engagement or satisfaction. Funny how the free text entry area never seems to make it into the survey results.
