Is GameStop a good company to work for as a Sales Associate/Key Holder?

Sales Associate/Key Holder professionals working at GameStop have rated their employer with 2.8 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of GameStop employees being 2.9 out of 5 stars. Search open Sales Associate/Key Holder Jobs at GameStop now and start preparing for your job interview by browsing frequently asked Sales Associate/Key Holder interview questions at GameStop .

Does GameStop pay Sales Associate/Key Holder employees well?

Sales Associate/Key Holder professionals rate their compensation and benefits at GameStop with 2.0 out of 5 stars based on 26 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Sales Associate/Key Holder salaries at GameStop.

How happy are Sales Associate/Key Holder professionals working at GameStop?

22% of Sales Associate/Key Holder employees at GameStop would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Sales Associate/Key Holder professionals have also rated GameStop with a 3.1 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.5 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at GameStop?

Store Manager (924) , Game Advisor (805) , Senior Game Advisor (653) , Sales Associate (487) , Assistant Manager (357) , Assistant Store Manager (350) , Senior Guest Advisor (SGA) (289) , Senior Guest Advisor (244) , Store Leader (233) , Manager (158) , Guest Advisor (134) , Assistant Store Leader (111) , SGA/Keyholder (110) , SGA (109) , District Manager (75)

What are the pros of working at GameStop according to real employee reviews?

"Great people Up to date on games and new consoles First pick when getting anything electronic" ((in 474 reviews)); "The only reason I stayed with them as long as I did was because I had great coworkers." ((in 418 reviews)); "15% Benefit (Good benefits)" ((in 211 reviews)); "Fun work environment and people" ((in 146 reviews)); "Other employees are great and very welcoming" ((in 81 reviews))

What are the cons of working at GameStop according to real employee reviews?

"Low pay and if your store happens to be in an area with a wage increase it falls on your profitability as if your fault." ((in 1034 reviews)); "General public service and poor management" ((in 442 reviews)); "Poor Upper Management and Unprofessionalism" ((in 368 reviews)); "Expected to work long hours alone and get impossible amounts of work done while keeping up sales numbers." ((in 317 reviews)); "The team that I was on had good managers but they were overruled by their manager (Director) for what ever reason." ((in 277 reviews))

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GameStop Sales Associate/Key Holder reviews

2.8

22% would recommend to a friend

(26 total reviews)

Matt Furlong

30% approve of CEO

15% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.7

Career opportunities

2.5

Culture & values

2.0

Compensation and benefits

1.9

Senior management

Sales Associate/Key Holder employees have rated GameStop with 2.8 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Sales Associate/Key Holder professionals have an average working experience there. GameStop is rated 21% below average by Sales Associate/Key Holder professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

26 reviews

3.0

Jan 22, 2026

Not the best

Sales associate/key holder

Recommend

CEO approval

Business Outlook

Pros

Good pay Good community Good company

Cons

Hires the worst managers Horrible company policy

3.0

Feb 17, 2025

Its an ok job

Sales associate/key holder

Recommend

CEO approval

Business Outlook

Pros

You get to be surrounded by games and cool people who will talk for hours.

Cons

The pay is terrible, Many stores don't give a lot of hours so you're only going to be working with another person on weekends. Many of the shifts are quiet and depending on your manager all they do is push metrics on you. It is a very sales-based job. If you don't perform you won't be there for long.

3.0

Jan 17, 2025

Bad company policies

Sales associate/key holder

Recommend

CEO approval

Business Outlook

Pros

Environment and workers make the job a “fun” experience

Cons

Doesn’t pay proportional to the work needed. No bonus or commission even though our job description and requirements match that of a salesman but get paid like a cashier clerk

Viewing 1 - 3 of 26 Reviews

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GameStop Sales Associate/Key Holder reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not the best

Its an ok job

Bad company policies

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