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      GitLab

      Engaged Employer

      GitLab Associate Customer Success Engineer reviews

      3.3

      44% would recommend to a friend

      (15 total reviews)

      Bill Staples

      32% approve of CEO

      20% positive business outlook

      Ratings by demographic groups

      Associate Customer Success Engineer employees have rated GitLab with 3.3 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Associate Customer Success Engineer professionals have a good working experience there. GitLab is rated in line with the average (within 1 standard deviation) by Associate Customer Success Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      15 reviews
      3.0
      Mar 9, 2026

      Used to be awesome.

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote company culture. People are mostly great. GitLab is still beloved in the community.

      Cons

      Direction and competency has sharply dropped. Heading more and more towards micro-management territory.

      5.0
      Jan 5, 2026

      Positive Interview Experience, Remote-First Culture

      Associate customer success engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - highly communicative during interview process- straight-forward and clear way of preparing - remote-first culture- allows you to structure your day around commitments - growth phase of company allows you to part-take in new initiatives and see them become something bigger

      Cons

      - onboarding is a lot of information all at once so can be overwhelming - still growing so role responsibilities and expectations change regularly

      1.0
      Nov 6, 2025

      The values are great until you need them

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredible colleagues, flexible remote work, and a strong product that genuinely helps teams. The open-source mission is inspiring, and day-to-day collaboration with peers can be energizing when management stays out of the way.

      Cons

      Management culture is toxic and deeply misaligned with the company’s stated values. Gaslighting, favoritism, and lack of psychological safety are common but ignored. Promotions and recognition depend on self-promotion and politics rather than impact or skill. HR protects managers, not employees. Burnout is normalized, and feedback is often weaponized instead of used for growth. The “handbook-first” transparency ends where accountability should begin.

      Viewing 1 - 3 of 15 Reviews
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      Glassdoor has 808 GitLab reviews submitted anonymously by GitLab employees. Read employee reviews and ratings on Glassdoor to decide if GitLab is right for you.