GitLab Associate Customer Success Engineer reviews

3.3

44% would recommend to a friend

(15 total reviews)

Bill Staples

32% approve of CEO

20% positive business outlook

Associate Customer Success Engineer employees have rated GitLab with 3.3 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Associate Customer Success Engineer professionals have a good working experience there. GitLab is rated in line with the average (within 1 standard deviation) by Associate Customer Success Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

15 reviews
2.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

GitLab is a good DevOps tool, and if you have the initiative, you can learn a lot from your customers and colleagues. You get to know great people who love technology and want to improve the developer experience.

Cons

A lack of diversity within the Customer Success management group is leading to employee dissatisfaction, particularly among Black and Brown team members. This has negatively impact team morale and performance. A lack of transparency and open communication hinders collaboration within this team. Managers operate in an exclusive circle, favoring their own ideas and discouraging constructive criticism from team members.

5.0
Nov 11, 2023

Awesome company to work at!

Recommend
CEO approval
Business Outlook

Pros

- Amazing Culture and Values - Better compensation - All Remote and no office Location

Cons

- New Management not enforcing Company Values and bring old baggage

5.0
Aug 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The team is amazing and I feel like my management and coworkers all trust me to get the job done. I'm given a lot of autonomy, and of course I have the freedom to work when and where I want as long as I get my job done

Cons

Like many places, the processes are difficult to navigate and it takes a long time to get things done. Also, it's a public company now so many of the normal pains of public company life are experienced here too.

Viewing 10 - 12 of 15 Reviews

Glassdoor has 808 GitLab reviews submitted anonymously by GitLab employees. Read employee reviews and ratings on Glassdoor to decide if GitLab is right for you.