Greenway Health reviews

Working at Greenway was hands down the most disappointing and regrettable professional experience I've endured in my nearly 30-yr career; and the margin is not even close. - The CEO is not properly engaged, invested or capable of righting the ship (e.g. Search "Greenway Health CEO Libel Lawsuit - November, 2019"). - The entire C-Suite left the company in the last 6-months including: (President, CFO, CGO, Sr. VP of Product, VP of Customer Operations, and several other Sr. Leaders across the organization). This is cyclical and commonplace at Greenway. - The EHR software product itself (i.e. Platform, Functionality, and Updates etc.) are abysmal and serve as the crux of most customer escalations (e.g. Search "Greenway Health Department of Justice Settlement - February, 2019" or "Greenway Health Fraud Class Action Suit - March, 2020"). - The most disjointed organization I've worked for (i.e. People working in silo's, no collaboration, inclusion, or transparency etc.). Each day was complete and total "chaos" to the likes I've never seen before. This renders even the most capable and qualified leaders completely ineffective. - Corporate culture was toxic and appalling. I am of the opinion that much of this stems from lack of leadership and direction from top-down and significant gaps in talent, training, and pay from the bottom-up. - The overall business and financial acumen of the workforce at Greenway is inadequate at nearly all levels of the business. Imagine if you asked a class of 9th-graders to run a business and make “business decisions”...That’s essentially what it’s like to work at Greenway. - Good people leave, fast because they are "educated", "talented", and/or have "options". The rest make up who Greenway is today; a lost and spiraling company on its death bed. - HR was disengaged, fledgling, and unprofessional. I actually had a Sr. Talent Business Professional make a blatant gender-discriminatory statement (more like a rant) to me while I was here (documented, with a witness). I contacted an Employment Law Firm shortly after and it was explained to me that since the discriminatory statement was “not directly aimed at me", there wasn't much they could pursue from a legal standpoint. In all, it was reprehensible.

The company is so unstable in that there are constant layoffs (of good resources making a little too much money) and constantly changing SOPs, just to name a couple of things. In fewer than 2 years, I had 3 different managers due to layoffs and restructuring. Additionally, managers have no product knowledge and sometimes limited industry knowledge, so it becomes impossible to balance their nonsensical policies while serving the customers with integrity. There are so many great customers who are providing quality heath care and doing their homework with the EHR, and Greenway fails them on a daily basis. They fail to retain knowledge resources, fail to provide proper product training for resources, and care more about billable hours than integrity. Greenway cannot even pretend to be consistent and stable, but they spin this ineptitude as "adapting to the constantly changing marketplace." In an open question and answer session, the new CEO seemed flippant about the layoffs, turnover, and the concerns about what the go forward EHR product was and what offices would remain open. I sometimes had to travel to extremely dangerous neighborhoods for on site visits and had to travel on weekends without floating holidays or extra PTO. The bottom line is that there is no respect, no organization, and the decent resources that are left are too overworked to make a difference. The pay below industry averages and the high deductible health plan (as many others have mentioned) also show what little respect Greenway has for employees.