Guidebook reviews

4.1

75% would recommend to a friend

(72 total reviews)
avatar

Jeff Lewis

70% approve of CEO

64% positive business outlook

Guidebook has an employee rating of 4.1 out of 5 stars, based on 72 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Guidebook employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

72 reviews
1.0
May 27, 2017

AVOID AT ALL COSTS

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From my time there, I found that many of my co-workers were generally nice people who had a good sense of humor. They were the only positive parts of the company culture. The sad thing is that the kind people who work here are actually powerless when it comes to changing the things contributing to high attrition and repulsive company culture (below market salaries, toxic management, distrust, etc).

Cons

Note to job seekers: If you are interested in the facts, I'd highly recommend checking LinkedIn and searching for people who formerly worked at Guidebook (using the "advanced" search option, enter "Guidebook" under "past company"). You will see that there are tons of people who left after 1 year, or in some cases, 3 - 8 months. The facts speak for themselves. The high churn rate is more telling than all of the glowing 5-star reviews posted on Glassdoor (which mysteriously seem to appear ONLY after a negative rating pops up). For some time, seemingly without fail, any time any sort of negative rating was published, one of the stock 5-star reviews would emerge, lauding the company's "great people," "amazing company culture" and "complete transparency" – the only advice to management being to "keep up the fantastic work!" I strongly advise paying attention to the rating dates and trends. There are thousands of great companies to work for, and tons of great startups in the Bay Area if you want to go the start-up route. Given the bounty of options (and honestly even in the absence of these options), I would not, under any circumstance, recommend Guidebook. In my experience, I found that my interviews went very smoothly and I was quite impressed by everyone I spoke with (all of whom, at the time, seemed genuinely kind and excited about the company). Don't fall for this act. About 3-4 months in, the koolaid wears off and you'll see that promises of promotions and raises, of freedom and autonomy to work on whatever you are interested in, will have been replaced by long grueling hours of thankless work. You'll get tired of being overworked and underpaid. Personally, I found that company transparency was very poor – what you knew depended entirely on who you knew. If you were part of the select "in" crowd, then you'd be privy to company gossip and information about company direction, etc. If not, then too bad; you'd just have to keep toiling away blindly, hoping that someone would notice your work and that you might eventually get a raise and be compensated even close to market. (You won't). Most people I know who worked here around the time I did have since moved on to amazing jobs and are much happier. They are making **AT LEAST 2-3X** their Guidebook **base** salary, not even including additional bonus and equity (that is actually worth something I might add). Note that this is specifically for non-engineering positions, although I have no doubt engineers here would also make plenty more elsewhere.

1.0
Mar 21, 2016

The Company Culture of a High School!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Oh high school.... be sure to find your way to the cool kids tables! There are a couple amazing people here destined for great things! Guidebook offers best in class customer service and people love that!

Cons

More middle managers than competent employees. Too many people who don't care enough to do their job well and don't care enough to leave. Toxic negative opinions thrown around by managers Poor address of competitive features in certain verticals. Poor value of CSA's (payed nearly nothing, yet are the reason people buy Guidebook). Inappropriate behavior and comments that would not be tolerated in other companies are completely fine here.

avatar
Guidebook Response
10y
Thank you for your honest feedback. We are always looking for ways to make our work & culture better. We can specifically address the rodent problem. We have a very old building in SF that has several tenants with shared walls. We have been working with a Pest Control vendor - you might not have seen them as we actively schedule appointments for after hours so we are less disruptive during work time.
5.0
Jan 27, 2015

Best job I've had

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been at Guidebook for 5 months and it's the best job I've ever had. This is my third job and I've been working for a little over 5 years. Simply put, the people at Guidebook are incredible. They care about my success and I enjoy working alongside them everyday. Other things I like about my job: I messed up twice in my first few months. Instead of freaking out, the VPs involved explained how I should have handled the situations I am trusted with more responsibility than at my other jobs (at larger companies). I can actually see how my work helps the company succeed Healthy work/life balance My goals are super clear The last thing worth mentioning: I remember back to when I was interviewing and reading Glassdoor reviews. I was a bit worried by some of the negative reviews. I know 7 people really well at the company (to the point where we share our honest opinions about working at Guidebook with one another outside the workplace). We're all very happy and have no serious complaints.

Cons

The split offices between SF and Palo Alto are nice (commuting sucks), but it does have some negative effects. It's hard to get to know everyone and can hurt communication.

Viewing 7 - 9 of 72 Reviews

Glassdoor has 77 Guidebook reviews submitted anonymously by Guidebook employees. Read employee reviews and ratings on Glassdoor to decide if Guidebook is right for you.