Item: H&R Block
Rating: 5
Author: Current employee - CSP - Client Service Professional

Question 1

Is H&R Block a good company to work for as a Customer Service Professional (CSP)?

Accepted Answer

Customer Service Professional (CSP) professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 206 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional (CSP) Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional (CSP) interview questions at H&R Block.

Question 2

Does H&R Block pay Customer Service Professional (CSP) employees well?

Accepted Answer

Customer Service Professional (CSP) professionals rate their compensation and benefits at H&R Block with 3.0 out of 5 stars based on 206 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Professional (CSP) salaries at H&R Block.

Question 3

How happy are Customer Service Professional (CSP) professionals working at H&R Block?

Accepted Answer

64% of Customer Service Professional (CSP) employees at H&R Block would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Customer Service Professional (CSP) professionals have also rated H&R Block with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at H&R Block?

Accepted Answer

Tax Associate (682), Tax Professional (442), Tax Preparer (376), Receptionist (275), Seasonal Tax Preparer (234), Tax Specialist (204), CSP - Client Service Professional (202), Front Desk Receptionist (200), Associate Team Leader (167), Customer Service Representative (151), Client Service Professional (141), FIRST YEAR TAX PROFESSIONAL (136), Tax Consultant (124), Office Manager (122), Tax Analyst (91)

Question 5

What are the pros of working at H&R Block according to real employee reviews?

Accepted Answer

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 446 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 439 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 408 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 215 reviews)); "Great coworkers and corporate kept you very in the know" ((in 195 reviews))

Question 6

What are the cons of working at H&R Block according to real employee reviews?

Accepted Answer

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 872 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 246 reviews)); "Low salary and the grow expectations are limited." ((in 130 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

H&R Block

H&R Block Customer Service Professional (CSP) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sales

Amazing Place to work at

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Jobs at H&R Block