H&R Block Customer Service Professional (CSP) reviews

3.8

62% would recommend to a friend

(206 total reviews)

Curtis Campbell

62% approve of CEO

47% positive business outlook

CSP Customer Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 206 company reviews on Glassdoor. This indicates that most CSP Customer Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by CSP Customer Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

206 reviews
4.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

In my office we all work as a team. Our manager is very flexible with our schedule. The company pays for you to become a tax professional. You get your taxes done for free.

Cons

No lunch breaks, you eat when you can and no break room.

avatar
H&R Block Response
5d
Thank you for sharing your experience. We're glad to hear your office fostered a supportive environment, and we appreciate your candid feedback about break accommodations and goal-setting expectations. Every voice matters at H&R Block, and comments like yours help us continue improving the experience for our associates.
3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good shifts coupled with simple interview process

Cons

Horrible management and not enough hours

avatar
H&R Block Response
5d
Thank you for sharing your feedback. We’re glad to hear the interview process was straightforward. At the same time, we’re sorry to hear that your experience with management and scheduling did not meet your expectations. Your feedback helps us better understand where improvements are needed, and we appreciate you taking the time to share your experience.
Viewing 1 - 3 of 206 Reviews

Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.