H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

66% approve of CEO

45% positive business outlook

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews
2.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good entry level resume builder for front office work/administrative stuff bc you don't have to be too experienced to start. U can learn a lot from your TPs. If your tax pros are nice and competent, you're set (otherwise expect to have to herd cats and run interference with clients everyday). If you do want to though, there is potential to become a tax pro (u have to take classes in off season, and i think pay for the books?) even if you start as CSP, which can open a lot of opportunities.

Cons

The pay. Very corporate but also neglectful management. Expect angry clients bc of pricing + constant auto communications/campaign calls from HRB. Don't expect any handholding and expect to be worked hard. The second u seem to understand something they'll try and get u to do more. Expect very little help from MTL/DGM, if any. Lowkey feels like they're panicking bc of Intuit. Just grin and bear until the season is over if u need the money

Viewing 7 - 9 of 362 Reviews

Glassdoor has 8,647 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.